Legal

Privacy Policy

Last updated: July 2026

1. Who We Are

CopperCraft Engineering Ltd ("we", "us", "our") is a plumbing, heating and gas engineering company based in Alton, Hampshire. Our company number is 13964023. This privacy policy explains how we collect, use and protect your personal data when you use our website or contact us through our contact form.

2. What Data We Collect

When you submit the contact form on our website, we collect the following information:

• Your name
• Your phone number
• Your email address
• The service you are interested in
• Your message and any additional details you choose to provide
• Optional company or location information

3. How We Use Your Data

We use your personal data solely to:

• Respond to your enquiry and provide a quote or service
• Contact you about your requested plumbing, heating or gas work
• Keep records of communications for warranty, safety and legal purposes

We do not use your data for marketing purposes unless you have explicitly agreed to it. We do not sell or share your data with third parties for their marketing purposes.

4. How We Store Your Data

Contact form submissions are sent to us via the Project Forward contact form service and may be stored securely by the platform providers that power our website and email delivery. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.

5. Cookies

Our website does not use tracking or analytics cookies. Essential cookies may be used by our hosting provider to ensure the site functions correctly. No cookie consent banner is required for these essential functions.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal or safety obligations)
• Object to or restrict certain processing
• Withdraw consent at any time

7. Third-Party Services

Our website is hosted on Cloudflare Pages. Contact form submissions are processed through the Project Forward contact form API. These third-party providers may process data in accordance with their own privacy policies and applicable law. We only use services that provide adequate protection for your personal data.

8. How Long We Keep Your Data

We keep contact form enquiries and related communications for as long as necessary to fulfil your request, comply with legal obligations, resolve disputes, and enforce agreements. Typically this is up to 7 years for completed work records.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: mark.aikman@ntlworld.com
• Phone: 01993 811 811
• Address: 34 Lapwing Way, Alton, GU34 5FD

To request access to, correction of, or deletion of your personal data, please email us at the address above.